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As always, when I am given bank details, I forward the information on to the bank concerned, in this case Barclays.

They were less than helpful. I have better things to do than make written submissions to British banks.


Dear Mr Newbery

Thank you for taking the time and trouble to share your disappointment on this subject. We value your feedback and are sorry that you have experienced dissatisfaction on this occasion. By bringing this to our attention, we now have the opportunity to resolve your complaint and to improve matters for yourself and our other customers.

What nonsense. This is a form letter reply.

We regret that from the information you have provided, we are unable to identify the correct business area to assist us in ensuring this complaint is actioned. Could you please contact us again providing us with your full address.

Please note that for security reasons they will respond to you in writing rather than email.Please quote this unique tracking number when you contact us - [323365]

The email address we have contacted you from is used for outbound mails only. Should you need to contact Barclays again please do so by visiting the Contact Us pages on either the Barclays Homepage or Barclays Online Banking site.

Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc


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