An exploratory email is sent ot the correct address:

My Good Sirs,

I have been contacted by a Mr James H. Hance and requested that I contact your good selves regarding the long delayed release of my funds.

This will be an event well worth celebrating as it has been progressing (or not so) for a damnably long time.

I am totally at a loss as top what an International Transfer Permit is or how I am supposed to obtain one. Do I get it at the post office?

Please advise.

Yours sincerely,

Sherlock Holmes.